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Service Co-Ordinator - South Dublin

REFERENCE NUMBER: ADSCORDk

LOCATION: Dublin South

Service Co-Ordinator

Salary: €35-38k DOE

Location: South Dublin 

Permanent

 

Essential:  Must have relevant experience scheduling for service. 

Job Overview

Service Co-ordinator’s position is to ensure optimal use of the engineering resources. It is vital that the Service Co-ordinator controls the engineering staff and liaises properly with customers to ensure that the Service Department provides an efficient and professional level of service.

 

The following is a list of the responsibilities and attributes associated with the position: 

Fault Calls 

  • Receive fault calls throughout the day from various customers.
  • Log fault call onto tesseract system against the appropriate equipment.
  • Allocate fault to engineer, ensuring that the fault, equipment and customer are clearly identified.
  • Ensure  customer fault is responded to quickly and efficiently within given deadline.
  • Ensure faults are completed by the engineer.
  • Knowledge of engineers skills and abilities.

 

Routine Services 

  • Ensure each and every contract has appropriate number of Routine Services for their equipment as agreed between client & customer.
  • Schedule target dates on the System.
  • Set dates for the service and advise the customer.
  • Log routine service calls onto the System and dispatch against the appropriate date.
  • Ensure service is completed on the specified date.
  • Allocate service call to engineer and ensuring that equipment and customer is clearly identified.

 

Installation of new Equipment

  • Arrange installation of new equipment with customer.
  • Allocate installation to engineer.
  • Ensure installation has been completed.
  • Receive all relevant paperwork from engineer.
  • Maintain Master Record and Installation and test records in conjunction with the Service Administrator.
  • Install/Record new equipment onto the System.

 

Service Reports

  • Receive engineer’s service reports on a weekly basis.
  • Correspond service report with call logged on the System.
  • Close call on System as per details on service report.
  • Advise on service report if the call is chargeable or non-chargeable.
  • Add invoice number and validation number onto service record.
  • Ensure service report is signed by service manager where appropriate.
  • Enter details from service reports onto forms such as electrical safety testing of equipment and materials required.

Quotations

  • Quotations to be sent to customers for chargeable calls or parts.
  • Record and file quotation where appropriate.
  • Ensure that quotation has been received by customer and answer any queries.
  • Ensure additional information is provided to customer along with quote.

 

Customer Repair Management

  • Management of internal and external repairs returned to suppliers.
  • Maintain engineer’s calendar on a daily basis.
  • Management of the allocation of the test/calibration equipment.
  • Management of the dosimetry badges for relevant staff.
  • Keeping customers informed at ALL times regarding service calls.
  • Keeping customers up to date on the status of repairs.
  • Microsoft Office is used extensively within the company – particularly Outlook, Excel and Word.
  • Maintain validation book.
  • Invoice customer using correct customer accounts with valid customer order number on Enterprise Client, Sage package.

Skills & Experience

  • 5 years’ experience service co-ordination role.
  • Excellent communication and organisational skills.
  • The ability to multi task.
  • Very strong IT skills.
  • The ability to build relationships with engineers and customers.
  • Very strong customer focus.
  • Attentive to detail.
  • Educated to certificate / diploma level (administration/secretarial).

Contact:

Angela Dunne

Senior Recruitment Consultant

Firstaff Personnel Consultants

85-86 Grafton Street

Dublin 2

email: angelad@firstaff.ie

skype: angienolan12

Tel:    + 353 1 6797766

Web page: https://www.firstaff.ie/sales-jobs-dublin/

Linked In: https://ie.linkedin.com/pub/angela-dunne/10/159/115

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Consultant for this Job:

Angela Dunne

Senior Consultant